This is TOSV

THIS IS TOSV: KEN LUNDE

Welcome to “This is TOSV,” a series of interviews with our members. We sit down with TOSV member Ken Lunde, whose family has no fewer than three Model 3s. 

By Birgitte Rasine

Name: Ken Lunde

Home City: San José, CA

Tesla Models: 

  • Baby Pearl, Pearl White 2018 Model 3 LR AWD

  • Baby Ruby, Red 2018 Model 3 LR AWD

  • Baby Sapphire, Deep Blue 2019 Model 3 SR+

TOSV: Hi Ken, I understand you've got three Model 3s?  And they’re red, white, and blue.

Ken Lunde: Yes, in the immediate family. Our oldest son and his family live in Milpitas and they have a Model 3, and my wife and I each have a Model 3. 

TOSV: So who does Baby Pearl belong to?

Ken: That’s our first one. That’s what I drive the most, mainly because my wife, um, dislikes the colors I chose (laughs). I mean, she was displeased that I chose white for the exterior and even more displeased that I chose white for the interior. But if I had to do it all over again, I'd do the same thing. The white interior really pops, and nearly four years later, still looks new.

We picked it up at the Fremont Delivery Hub at the end of September 2018. The next month, I drove our Infiniti SUV to South Dakota to visit my parents. The air conditioning made a screeching sound and started blowing hot air. It was October so it wasn’t hot, but fixing air conditioning in an Infiniti was going to be thousands of dollars. We were not going to sink thousands of dollars into that vehicle… and we had already decided after getting the first Model 3, no more gas cars. The only compelling electric vehicle on the market was another Model 3.

TOSV: So you got another Model 3. Baby Ruby?

Ken. Yeah. We were at a party that December, got bored, and decided to go home and get on Tesla’s website and order another Model 3 right there. My wife chose the colors this time. You know, the red exterior, black interior, but otherwise the same configuration. That was a Friday night. Saturday morning we got an email saying You have to pay the balance, so I paid it on Saturday, and then they said Oh, your car’s going to be delivered to your home on Tuesday. We live about 25 miles from the factory.

One thing I should say about my wife is that her life-long dream car was a red Porsche 911. I used “was,” because after she got her red Model 3, she no longer had a desire for a Porsche 911. The Model 3 gave her better performance without using any gas, and at a fraction of the price. Speaking of performance, I bought the Acceleration Boost upgrade for both Model 3s on the day it became available. That was in December 2019. I highly recommend it.

TOSV: That fast?

Ken: Yeah. That’s how we got our first two. Then, the following year, I think it was July or August of 2019, our oldest son’s Honda Civic had an accident. And it was to the point that repairing it was not an option. They ultimately decided to buy a Model 3. They didn’t spring for the dual motor that we have for ours, they just got the standard range plus. 

TOSV: So I have to ask. What’s the story behind the names?

Ken: When we got the first one, we just called it Baby. That was from the movie Baby Driver. When we got the second one, we decided to change the first one to Baby Pearl because it’s pearl white. And the new one was gonna be called Baby Ruby. The funny thing about that is that our daughter’s name is Ruby. She teases us a little bit that we named one of the cars after her.

TOSV: What about Baby Sapphire, your son’s Model 3?

Ken: So for his, for the longest time they didn’t give it a name. So one time, we were taking them to the airport, and we had to use one of our Model 3s and their Model 3. Since I had control of their car, I renamed it Baby Sapphire. I think that was about a year and a half ago. We did that, and they kept it. So to this day, it’s named Baby Sapphire.

Once I get my Cybertruck I’m planning to name that one Iron Baby! I already have its personalized Snoopy plates that read FEBABY. Baby Pearl and Baby Ruby already have Snoopy Plates. Baby Pearl’s are personalized and read CJKV.

TOSV: How do you like the color range overall, for the 3s?

Ken: In fact, right now, there are only five colors for the Model 3. It used to be six. The sixth one was silver, it was discontinued I think in August or September of 2018. There was also a special black, they called it Midnight Black, but it’s almost indistinguishable from the regular black. Sometimes when I take a walk with our dog, I can see all six colors. It’s pretty neat when I can actually walk around in my neighborhood and see all six colors, including that rare silver one.

TOSV: How would you describe to someone what it’s like driving a Tesla?

Ken: It’s quiet, even when you accelerate. I went to South Dakota in August for my parents’ 60th wedding anniversary. We had a lot of people… my brother and his wife, my sister and her husband, some friends in the area, and family from Wisconsin. I was giving people rides in the Model 3–none of them ever rode in an electric vehicle before. So they were all impressed with everything, how quiet the acceleration is. I just love these vehicles. That’s why I wrote three articles about [Tesla] being the best vehicles we’ve ever owned, after our first, second, and third years of ownership. 

TOSV: What does it mean to you to own a Tesla and has it changed your life?

Ken: The main thing is we’re saving a lot of money not buying gas. Electricity’s much cheaper.  We've also paid virtually nothing for maintenance. So both the daily driving and maintaining the vehicle, it’s just so much better than traditional gas vehicles. We also have a Level 2 charger in our garage, and we charge only during off-peak hours. Going on nearly four years, we have never had a need to charge both Model 3s at the same time. It is like having a virtual gas station in the garage.

Those are the main reasons why they’re very compelling for us. The whole save-the-planet thing, that’s nice to say, but I wouldn’t say that that’s one of our primary motivations. Because when you manufacture the batteries, there’s an environmental cost, but it’s all upfront. Everything after that, the use of electricity, almost no maintenance, that’s what makes it compelling for us—and the ability to do interstate driving.

TOSV: When was the first time you got to “meet” a Tesla?

Ken: Our first experience with Tesla was in… I think it was the summer of 2017. My wife’s friend from Japan came over and the three of us went to the Tesla dealership in Santana Row. I set up a test drive. At the time, they only had the Model S and the Model X. So I did a test drive of the Model X. At the time, Tesla was not compelling for us to purchase for three basic reasons. The first one was the price—I wasn’t going to pay over $100,000 for a Model X. Number two, when I looked at the Supercharger map, the route I’d have to take to go to South Dakota was [not convenient]—back then the Superchargers in Wyoming weren’t in place. And third, was the range. 

It was in March of 2018 that I started looking again at Tesla. I looked at the Model 3 and it became very compelling. It was a reasonable price and the range was good. The Supercharger network had also grown to the point that I could use my usual route to South Dakota.

TOSV: That’s fair. So how would you rate all these factors that come into consideration: technology, environment, design?

Ken: Number one is technology. These vehicles get better [with time] as you own them. When we look back to when we got our first one and compare both performance and the features to [what it is now, after all the updates], it’s a fundamentally better car. There’s no other vehicle that does that. You know, the typical mindset when you buy a vehicle is, that’s what you get until the vehicle is dead. I mean, you can’t swap out the engine, you can’t make it more efficient. You can’t change the electronic system unless you’re gonna pay thousands of dollars, which nobody will do. 

The closest thing that we’ve ever experienced to that in a non-electric vehicle was when we added CarPlay to our last gas vehicle which our daughter uses, a Mazda CX-5.

TOSV: What’s your favorite way to pass the time when you’re charging your car?

Ken: Well, there’s not a lot of time. When I drive to South Dakota, my supercharging sessions are on the order of 15 to 20 minutes. I leave home with a 100% charge, but charge to only about 80% when I supercharge along the way. You can’t sit down and have a long dinner or lunch or something like that. So if it’s close to time to eat, I will go to a restaurant nearby and order something [to go]. In fact, sometimes I’ll just order on the restaurant’s mobile app, and go over and pick it up, but I really don’t have to think about what to do because there’s just so little time. 

One thing I discovered is if the Superchargers are on the grounds of a hotel, the hotel is basically the host of the Superchargers. And because of that, you’re considered a guest of the hotel. This means that if you show up during their breakfast hours, you’re welcome to go in there and get their complimentary breakfast just like people staying at the hotel.

I learned that at the Supercharger in Wheatland, Wyoming. So that’s on the eastern side of Wyoming on Interstate 25 [at the Heartland Inn & Suites]. I had to use the restroom, and they said, “You’re also welcome to breakfast.” 

“Oh,” I said, “Why?” 

“You’re considered a guest of the hotels since, you know, the Superchargers are here.” 

So that’s nice. By the way, in the lobby of that hotel, they have a picture of a Tesla Semi because apparently, one came there and Supercharged. So they got a picture of it at that location, which is pretty neat.

TOSV: That’s a great story, and good to know for many of our members! You must have some interesting stories from all those road trips.

Ken: When I was driving to South Dakota, back in August, on my way to the Supercharger in Wells, Nevada, there was a construction zone where the two lanes of Interstate 80 were reduced to one. I was behind a pickup truck that decided to coal roll me. (Rolling coal is a modification to diesel vehicles that produces this black smoke, and they typically do it to electric vehicles.) Some people, for whatever reason, they’re against electric vehicles, which I can’t see why, today when you look at the price of gas.

Anyway, that’s the first and only time it’s ever happened to me. Once the construction was over and we had two lanes again, I pulled off to the right. The pickup truck stayed on the left and proceeded to coal roll me again because the exhaust was on the right side of the vehicle. I think I went from like 70 miles per hour to pushing 120 in what felt like about a second. Then I slowed down again, but the driver didn’t bother catching up. 

TOSV: That’s just gross.

Ken: Yeah, that was an interesting experience. It kind of made me think about, you know, what goes on inside their heads, to do stuff like that? So the instant torque and acceleration [of a Tesla], it can help get you out of some potentially nasty situations. It is also a safety feature. Not all situations require braking. 

TOSV: So how did you find out about the TOSV club and what motivated you to join?

Ken: I found out about it through Twitter. I knew from the beginning that I would not be able to attend many of their events, but to the extent possible, I knew that I would try. It made sense to join, mainly because I live and work in Silicon Valley. Even if you cannot attend any events, or very few, there are other benefits of being a member, such as special discounts that are available only to members.

TOSV: What would you say is the coolest thing about the club? 

Ken: The fact that it’s located at what’s effectively Ground Zero for Teslas. I mean, Tesla’s a Silicon Valley company, or at least started out that way with its first factory in Fremont—and this is the owners’ group in Silicon Valley. So it’s pretty much ground zero for Tesla. And that’s the reason why I see them all the time here in my neighborhood.

TOSV: In your opinion, what’s the purpose of a community like TOSV? 

Ken: It is a great way to meet with others in the area who share the same passion for Teslas, especially for those who are interested in customization and would like to see examples first-hand. The interaction with other members doesn’t need to be in-person either, because TOSV is also on Slack.

TOSV: Any recent events you’ve been to?

Ken: I have attended only three TOSV events thus far. The first was the event in March of 2021 when the 56 superchargers in Firebaugh were taken over. It’s about 100 miles from here. I have never seen that many Teslas in one place and so many of them were customized. The second event was in December 2021, which was the Holiday Frunk Toy Drive. For that event, my oldest son and grandson came with me, and we had a great time, especially seeing how some of the people decorated their frunks in a Christmas theme. Some of them even had lights. I really hope it turns into an annual thing.

The third and most recent event was volunteer duty at an Earth Day event in Mountain View. I really want to attend the event at SS Customs at the end of June, but I will be driving Baby Pearl to South Dakota on that day. The reason is that I’ve been thinking about giving Baby Pearl the “Herbie the Love Bug” treatment for quite some time. It is already white, so all I need are lengthwise and off-center red and blue stripes, and a circled 53 on the hood and both sides. Like this.

TOSV: That’s going to look amazing, we can’t wait to see it. Any final thoughts? 

Ken: After nearly four years of ownership, I can confidently state that the instant torque and acceleration never get old. I sometimes regretted that we didn’t buy Performance versions, but the Acceleration Boost upgrade split the difference.

TOSV: Ken, thank you. We appreciate all the time you’ve spent with us today.

This interview has been edited for clarity.

THIS IS TOSV: LEO NGUYEN

Welcome to “This is TOSV,” a series of interviews with our members. In this first interview, TOSV talks to Leo Nguyen, the proud owner of an early rear-wheel-drive Model 3. Leo isn’t just a Tesla owner—he happens to be one of the engineers who worked on Tesla’s battery cell technology, specifically the battery for the Model 3. 

By Birgitte Rasine

Name: Leo Nguyen

Home City: San Jose, CA

Tesla Model: 2017 Model 3 LR RWD (white) 

Name: MY TM3

TOSV: Hi Leo! We’re excited to talk to you. Tell us about your baby.
Leo: My car is a Model 3 Long Range Rear-Wheel Drive, which has only one motor in the back. They don’t make those anymore. I got one of the first thousand cars made, and it’s special to me because it has my sweat and tears in it.

TOSV: As long as there’s no blood, that’s great! Have you named your Tesla?
Leo: It’s “MY TM3,” which stands for My Tesla Model Three. When I got the car, it was my first electric vehicle, and the first Tesla, and I didn't know what to call it. People said, you should just call it Tesla Model Three, and I said okay. I made it “My TM3” and I put it on my license plate as well.

TOSV: Did you do any customizations?
Leo: I did. I have carbon fiber for the cupholders. I have some modified carbon fiber on the mirror covers. I did paint protection film on the front, clear bra protection; I have an aftermarket spoiler; and I have some lights on, you know, the [puddle] light on the door, when you open it the Tesla logo lights up. And I have a SpaceX logo on the back of the Tesla.

TOSV: And are you planning on doing anything more?
Leo: No, I think I'm over that stage after four years of driving it, I think! (laughs) I'm planning to buy the Model Y, because maybe we’re expecting a bigger family next year. I’m [keeping the] Model 3 because as I said it has my sweat and tears in it. We did a lot of work on the battery, so I will try to drive it until it breaks down. I want to see how long this battery pack lasts. So far it’s lasted pretty well. We'll see if I can drive it to 200 or 300,000 miles. Maybe I'll pass it on to my kids and say this is the car that I worked on!

TOSV: What’s your driving style like?
Leo: Driving style...Oh, I think I drive a bit aggressively. A lot of times I accelerate fast because it's definitely a fast car. I still use the autopilot on the freeway, but only for work. I commute from San Jose to Palo Alto, which is the [former] headquarters of Tesla. I use autopilot regularly in the carpool lane. I don't think I'd use Full Self Driving enough to upgrade.

TOSV: How’s it been driving the M3?
Leo: Pretty good! I'm surprised about the [low] degradation because I currently have 111,000 miles, after four years. I picked it up in November 2017, and now it's November 2021. 

TOSV: Wow, 111,000 miles in four years!
Leo: Well, I Turo’d the car too. So I got really meaningful range out of the battery. When I first picked it up, the range was 316 miles. And now when it's fully charged it’s got 295, almost 300. So that's only like a 5% loss. I'm pretty happy with it.

I’m also amazed at the brakes on the Model 3. I recently rotated the tires in my friend’s body shop and he said my brakes have 80% left. With the regen, you know, you don’t need to brake anymore. The momentum of the car slows it down and recharges the battery. I don’t think I’m gonna replace the brakes until the car dies. 

TOSV: What’s your favorite way to pass the time when you’re charging your car? Do you play any games for example?
Leo: I rarely play games on the Tesla. When I charge I usually walk out, like to a restaurant. At Kettleman [Supercharger station] I would walk to the lounge, get some coffee. Or if I supercharge at the mall, I just walk around. But now they’ve come out with the V3 supercharger, 250kW. It's so fast, you don't have any time to do anything else. So if you charge on a V3, you’re done in like 10-15 minutes.

TOSV: That’s crazy fast. What about at home, or routine charging, what’s your practice?
Leo: I just do a normal charge, like up to 90%, at a Level 2 charge. And I charge once in a while and I don't go on that many long trips now, maybe 2-3 per year. But just one thing, don't supercharge a lot because it'll degrade the battery pack. I mean once in a while, once a week, you know, it's fine but don’t do it every day. 

TOSV: Good advice. Speaking of charging… I understand you were a battery engineer for Tesla. Tell us about that.
Leo: I started at Tesla right at the beginning of the Model 3. We had to decide which battery cell should go into the Model 3. And if you remember, back then it was a dark time for Tesla, it almost went bankrupt. We had a bottleneck at the new Giga factory with the new [battery] cell, the 2170. We had only a couple hundred million dollars left. But then we survived and we figured out the bottleneck and then we wrapped up the Model 3. 

TOSV: Inspiring to hear this. When would you say was the moment when you guys realized, “Hey, we're going to make it”?
Leo: We had two big layoffs when they laid off like a thousand people, but luckily our team was cell engineering, and [we were] responsible for the battery so it was kind of important. So we only got a few people laid off. 

I was not on the production team, but from what I heard it was the way they had put the battery pack together that caused the module to fail early on—the failure rate was very high. They investigated and changed the way they packaged the battery to keep the failure rate lower, only 5% instead of the 30-40% initially.

So when we lowered the failure rate and increased the efficiency [of the battery], that's the moment we said, “Okay, we should be successful.” But then there was that bottleneck with production at the factory, so we moved from one problem to a different problem. And then we had other problems. So we just kept solving one problem after the other. At that time, Elon decided to build a tent outside as you remember, in order for us to speed up the process. And we did, but we got to the point that we produced so many cars we didn't have space to store them.

At that time, we had many empty parking lots across the Bay Area. I know that because I helped out with the delivery. Every quarter, we got called in, all hands on deck, to help with delivery. So we had too many cars and we didn't have enough people to move the cars between the lots. So what we did to solve that problem was, we used cargo vans to take us to the parking lots and we’d write the delivery dates on the windows of the cars. And then we’d drive that car [that was due] to the delivery center the day before or maybe like half a day before, so they could do the detail and clean it up. 

So we solved the problem of delivering the cars to the delivery center, but now we didn’t have enough people to greet the customer. You know, you have to check the car and do a visual inspection. And if there's something wrong with the car, we’d have to bring it into the back and clean it up. Now we do home deliveries because many delivery centers cannot handle that many customers. I had to drive a car to the customer's house many times. The farthest I would go from Fremont was all the way to Vallejo—and then took an Uber back.

TOSV: So what does it mean to you personally to own a Tesla, having been a part of the team that made the Model 3 happen?
Leo: When I first picked up the car I thought it’s pretty cool. I got to own the newest technology. I think Tesla is like a computer on wheels. I still remember when I first picked up the car I drove right away from San Jose to Orange County on the I-5 and people would take out a camera and record my car. Many cars would pass by and people were like, Hey man! oh, that’s the Tesla Model 3? And I still remember when I stopped at the Kettleman station, many Tesla owners would come up to me and say “Hey, that's a new Tesla Model 3, right? How do you like it?” Because most of them didn't get the model yet. 

You would not believe in 2017 how curious people were about the Model 3. When the Model 3 was [in production], I saw people standing with their cameras across the street from the headquarters the whole day just to see if any Tesla Model 3 would come out. And now, after four years, I see Teslas everywhere, on every corner in the Bay Area.

TOSV: How would you describe to someone what it's like to drive a Tesla compared to either gas-powered cars or even other EVs?
Leo: So I also Turo my Tesla car. I’ve met 89 renters. A lot of them were first-time [Model 3 drivers]. They loved it! They said that it’s beautiful, it’s more aggressive, it’s more responsive than the Model X. And some people, first-time driving a Tesla, were amazed how it accelerates... It’s different from a regular gas car with the regen braking. A lot of them became [new] owners after they returned the car. I also met the president of the UK Tesla Owners club because he rented my car. I met a lot of Tesla enthusiasts around the world—they come from Germany, China, Canada. They all love Tesla.

TOSV: Would you say Tesla is a changemaker? 
Leo: Yeah. I think Tesla changed the whole ecosystem for sure. Back in 2017, nobody imagined the Model 3 would be the best-selling sedan in the world. Just like the Ford Model T was a revolution. And now so many automakers are trying to catch up with Tesla. I think Tesla changed everything. No one expected it to happen so quickly, just four years. Now Ford, Toyota, Honda, you know, even Audi, Mercedes, every other carmaker now wants to become Tesla. I think, on the whole, Tesla changed people’s perspective about electric cars. Before, people would think electric cars are slow, ugly, don’t have the performance. But after they test drive a Model 3, Model Y, or other Tesla cars, they’re amazed at the technology, the performance. The whole Tesla direct-to-buyer [experience] would change the whole dealership ecosystem to where now people love the convenience of buying online, with no pressure.

TOSV: Has Tesla changed your life, personally?
Leo: It helped to get the house (laughs). I feel like I contributed to the mission to help the world accelerate faster to sustainable energy. I love to see a lot of Teslas on the road now. The more electric cars Tesla sells, the better for the environment.

TOSV: What about EVs in general? What do you think their role is in shaping the future of transportation and energy?
Leo: I think they’re all important and they’re all playing a role in helping the whole world. There will be real competition for Tesla on many levels. Lucid just came out, I love their look. And Rivian is coming out soon. I love the look of the SUV and pickup truck. And the Ford pickup truck’s gonna come out soon. A lot of players need to get into the mainstream and build their name. You know, China’s coming out. And also with Europe’s ban on [new] gasoline cars in 2035 and California’s ban on [new] gasoline cars [starting in] 2035, this will help EVs accelerate to mass adoption. Also with the gas price going up so high, four or five dollars per gallon. My wife drives a hybrid, so sometimes I help her pump gas, and it’s like, wow. It used to be like $20 for a full tank and now it’s $40. So I cannot wait to replace the car with a Model Y. 

TOSV: Why did you decide to join the club?
Leo: I’ve been a member for a while. I did the drive from San Jose to Santa Cruz 2-3 years ago. I feel that I can share my knowledge and I can learn from other people about their cars. I love how people share tips and problems with the car. It’s a place for people to help each other, to share their stories and how to get [familiar] with their Tesla. I love how Tesla Owners of Silicon Valley was created to connect all Tesla owners together and share experiences and tips. I wish the club will be more successful and get bigger.

TOSV: Had you ever been part of a club like this?
Leo: No, never! I think Tesla has really unique and awesome fans. They’re powerful. I believe Tesla owners are proud because they do something better for the environment. And then the power of the Tesla owners, I have never seen that before. TOSV actually came out to the delivery centers to help with the delivery push. That was, you know, really amazing. They brought pizza, they had food delivered to the centers. Even though they are not allowed to deliver a car [officially], they share tips with new owners and teach them about the car. We really appreciate that, because sometimes we don't have time. Sometimes we only have 15 minutes with the customer: five minutes to sign the paperwork, five minutes to walk around the car, and five minutes to [finalize] delivery, and that’s it. 15 minutes. It’s a really high-tech car and a lot of times the new owner doesn’t know anything about the car. So the TOSV club would hang around and teach them about the car. Tesla really appreciates that.

TOSV: Leo, thank you. We appreciate all the time you’ve spent with us today.

This interview has been edited for clarity.